OverviewOrder Management & Order Fulfilment:
Process customer orders: EDI, Open text and manual, samples, LC, interco and exportDeal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PLFailure management - re process, cancel and comms to customers, transport and CCRespond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams & Zoom chats)End of day reports to make sure all orders are cleanBook in deliveries through seperate customer portals or phone customer Goods In or by emails then input into SAPOrder cleansingManaging exceptions within our network - dealing with internal operational issues and advising our customers (Internal & external)Training and on boarding of new associates Manage returns and refusals:
Create return delivery and inform sending WH and 3PL...