Position Overview
* **Lead, mentor, and develop a team of Order Management Analysts, fostering a high-performance and collaborative environment.*** **Manage daily Order Management operations, including workload distribution, prioritization of requests, and adherence to service level agreements (SLAs).*** **Conduct regular performance reviews, provide constructive feedback, and identify training needs for the team.*** **Assist with onboarding of new Order Management Analysts, ensuring they are proficient in company policies, systems, and deal processes.*** **Identify opportunities to streamline Order Management processes, improve efficiency, and enhance the overall sales experience.*** **Develop and implement best practices for deal structuring, pricing, and contract management.*** **Work closely with IT and Sales Operations to optimize CRM, CPQ, and other relevant systems.*** **Contribute to the creation and maintenance of Order Management policies, playbooks, and training materials.*** **Monitor and an...