Primary Purpose

• The Order Management Specialist II provides support throughout the sales cycle by processing complex customer orders and quotes and conveying the information to internal customers. This includes everything from the time the order is received until the product ships and invoices. This role is responsible for working with management and staff throughout the organization to continuously improve processes and procedures, develop best practices and train accordingly.
• Major Responsibilities
• Accurately and completely process orders from customers, sales representatives or dealers for both finished goods and parts.
• Verify pricing and discounting conditions of sales, customer‘s identity and location, shipping instructions, etc. to ensure data accuracy.
• Collaborate with and gather information from other departments including in order to obtain information that will improve the customer experience, i.e., Producti...