Profile Requirements:

• Previous experience in administration, customer service, or data entry
• Strong organisational skills with the ability to manage multiple tasks simultaneously
• High level of accuracy and attention to detail
• Ability to prioritise workload and meet deadlines in a fast-paced environment
• Strong verbal and written communication skills
• Proficient in Microsoft Office (Outlook, Word)
• Comfortable working with internal systems and databases

Desirable (Nice to Have)

• Experience using Pronto or similar ERP/accounting systems
• Background in logistics, retail, or manufacturing environments

Core Responsibilities:

• Answer and manage incoming phone calls in a professional and timely manner
• Assist customers with enquiries, order updates, and general support
• Liaise with internal teams to resolve customer issues effi...