The person will be responsible for overseeing teams of Processors and Analysts under Order management/Billing and Accounts Receivable/Collections. He/She has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/She also oversees complex cases and customers and troubleshoot issues.
Ability to identify and assess process related complexities and propose potential solutions.
Flag risks in a timely manner to external and internal stakeholders with proposed plans.
Build solid relationship with stakeholders / business partners.
Ability to liaise / work with cross-functional teams, for instance, mobilization / transition; technology services, recruitment, human capital development, etc.
Build brilliant control framework to ensure flawless delivery of services in line with established service level agreements.
Exposure to business transfo...
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