Job Title

Customer Support Executive / ORM Executive
Company
RUMI Fine Fragrances
Experience Required
1–3 Years
About Us
RUMI Fine Fragrances is a premium fragrance brand committed to delivering high-quality, luxurious scents and exceptional customer experiences. We believe in building strong relationships with our customers through personalized service, attention to detail, and maintaining a strong brand reputation across all customer touchpoints.
Key Responsibilities
Handle all incoming customer calls in a professional and courteous manner.
Respond promptly to customer queries via WhatsApp, social media, and other communication channels.
Provide accurate information regarding products, orders, deliveries, and services.
Resolve customer complaints and concerns efficiently to ensure customer satisfaction.
Maintain records of customer interactions and follow up when required.
Coordinate with internal teams for order updates, issues, and es...