Responsibilities

• Approve treatment plans, review eligibility, and approve refinements.
• Provide first-level support to doctors and auxiliaries.
• Create teams and processes to ensure smooth support for front-line doctors.
• Act as liaison between clinics and headquarters in Barcelona.
• Develop training programs and processes; deliver team training on methodology and procedures.
• Monitor daily quality reports, Net Promoter Score (NPS), and ensure optimal performance.
• Create and implement improvement action plans.
• Track and enhance utilization and efficiency of clinic teams.
• Organize daily quality checks across the clinic.
• Design and enforce quality monitoring procedures for hygienists, auxiliaries, and doctors regarding tool usage and process compliance.
• Resolve escalated patient requests; engage personally with problematic cases via clinic visits, phone, video, or email.
• Part...