Join Ziff Davis in Ottawa as a highly skilled Technical Account Manager. Drive customer success and deliver technical expertise, all while working in a hybrid setting.
In this key position, you'll act as a dedicated technical champion for enterprise clients. Your role includes onboarding, sales transitions, and technical optimizations to ensure high customer satisfaction and retention. Utilize your commercial acumen and deep understanding of APIs to identify growth opportunities for valued accounts.
Key Responsibilities:
• Partner with Sales for seamless client handoffs
• Manage technical onboarding and integration testing
• Serve as the SPOC for client technical issues
• Analyze performance metrics to improve deliverability
• Coordinate technical training for client teams
Requirements:
• 3-5+ years in a Technical Account Manager role
• Expertise in API integrations and email deliverability
• Proficient in technical communication with non-technical clie...