Become a Frontline Service Desk Technician in Ottawa, where you'll provide essential IT support and ensure user satisfaction. Bilingual proficiency in English and French is a must.
This position is located onsite in Ottawa, requiring a college diploma or university degree in technology. Ideal candidates will possess at least four years of IT experience, including three years in second-level support roles. Your focus will be on troubleshooting and documenting technical issues related to desktop systems and software.
Key Responsibilities:
• Provide efficient second-level IT desk support on-site
• Analyze and resolve technical issues quickly
• Document service requests and resolutions thoroughly
• Assist with desktop, laptop, and software support
• Maintain best practices for incident management
Requirements:
• Technology-related degree or diploma is essential
• Minimum four years of recent IT experience
• At least three years in second-level support
• ...