About the Role

Do you have advanced English and a friendly, confident phone presence? Do you want to work 100% remotely for a fast-growing U.S.-based HVAC company — without leaving Brazil?

We are looking for a motivated Outbound Call Center Agent to join our Customer Care team. You will be the voice of our company, calling U.S. customers to schedule service appointments, follow up on maintenance plans, and ensure top-tier customer satisfaction.

This is an entry-level role — not a high-pressure sales position. We want friendly, organized, and reliable people who communicate clearly and professionally.

What You Will Do

• Make outbound calls to U.S. customers to book, confirm, and follow up on HVAC service appointments
• Answer customer questions clearly and professionally
• Update our CRM system with accurate call notes and appointment details
• Handle customer concerns with patience and a posi...