Responsibilities

• Make outbound calls to clients with overdue accounts to follow up on payments.
• Send payment reminders through text, email, or messaging apps.
• Explain account status, outstanding balances, and payment options clearly to clients.
• Negotiate and set up payment arrangements in accordance with company policies.
• Monitor and follow up on payment commitments and ensure timely settlements.
• Record all customer interactions and payment agreements in the system accurately.
• Identify and elevate problematic accounts or non-responsive clients to the supervisor for further action.
• Coordinate with internal departments such as billing or customer service to resolve account discrepancies.
• Meet or exceed daily, weekly, and monthly collection targets and KPIs.
• Ensure compliance with data privacy laws and internal collection guidelines.