About the job Outbound | Collections Supervisor

Operations Supervisor Outbound Collections

Work Location: Southwoods, Laguna
Training Location: BGC, Taguig (2 weeks, candidate's expense)
Employment Type: Full-Time
Start Date: ASAP

About the Role:

We are seeking a results-oriented Operations Supervisor with a solid BPO supervisory background and proven outbound collections experience. The successful candidate will lead a high-performing team and is expected to begin immediately. A 2-week on-site training program in BGC, Taguig is required, to be covered at the candidate's expense.

Key Responsibilities:

Supervise and coach a team of outbound collections agents to meet or exceed performance targets.

Conduct regular call monitoring, provide timely feedback, and ensure compliance with quality standards.

Manage scheduling, attendance,...