Job Summary

KDCI Outsourcing is seeking an Outbound Team Lead to manage and scale a high-performing outbound sales team focused on the US market. This role is responsible for overseeing SDRs and Lead Harvesters, driving outbound performance, ensuring outreach quality, and achieving team KPIs. The ideal candidate has strong B2B outbound sales experience, leadership capabilities, and hands‑on expertise in outbound prospecting, sales engagement tools, and performance management.

Key Responsibilities

Team Leadership & Performance Management

• Lead, mentor, and manage a team of SDRs and Lead Harvesters.
• Conduct daily stand-ups, weekly performance reviews, and monthly evaluations.
• Monitor team productivity, identify coaching opportunities, and drive continuous improvement.
• Foster accountability and maintain a high-performance outbound sales culture.

Outreach Quality & Coaching

• Review...