Oversee and ensure the smooth day-to-day operations of the outlet, demonstrating the ability to perform and guide team members in all operational functions, including food and beverage preparation, dessert preparation, cashiering, and customer service.
Deliver exceptional customer experiences by maintaining high service standards, proactively addressing customer enquiries and feedback, and resolving issues in a professional and effective manner to achieve customer satisfaction.
Maintain the highest standards of cleanliness, hygiene, and overall store presentation in compliance with company policies and food safety regulations.
Monitor inventory levels, conduct stock control, and coordinate goods ordering to ensure adequate supplies and minimise operational disruptions. The role may occasionally require handling and moving stock or heavy items.
Optimise the utilisation of manpower and operational resources to ...
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