Description
Overnight Road Service & Dispatch Coordinator

Schedule: 10:00 PM – 7:00 AM (Overnight Shift)

Position Overview

We are seeking a dependable and customer-focused Overnight Road Service & Dispatch Coordinator to support drivers during overnight hours. This role serves as the primary point of contact for drivers experiencing roadside emergencies, requiring quick problem-solving, clear communication, and strong organizational skills. The coordinator will also provide dispatch support and administrative account assistance to ensure efficient operations and exceptional service.

Key Responsibilities

+ Answer incoming calls from drivers requiring roadside assistance and emergency support.

+ Assess situations, prioritize requests, and coordinate appropriate service providers.

+ Dispatch assistance and communicate updates to drivers in a timely manner.

+ Monitor service requests and follow through to resolutio...