Process

• Assure high quality of Travel & Expense service delivery in line with agreed Service Level Agreements, KPIs, internal policies, and compliance requirements.
• Act as the first point of escalation for complex Travel & Expense process issues, including expense claim exceptions, policy deviations, corporate card matters, and urgent employee queries.
• Coordinate and supervise daily Travel & Expense operations to ensure timely and accurate processing of employee expense claims.
• Ensure correct application of global, regional, and local Travel & Expense policies.
• Cooperate with Internal and External Audit by providing required documentation, explanations, and process evidence.
• Perform and supervise Travel & Expense controls, including quality checks, post-payment reviews, policy compliance checks, and exception monitoring.
• Support month-end closing activities relate...