Job Location

Qasr Al Sarab Desert Resort By Anantara

Responsibilities

• To ensure continual source of information, help and assistance to all guests.
• Builds a rapport with the in‑house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
• Maintains and protects the privacy and security of in‑house guests.
• Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
• Ensures smooth operations at all times.
• Co‑ordinates all operations in order to exceed guest expectations.
• Takes full responsibility for all operating equipment and working tools.
• Up sells all Rooms and other services in the hotel.
• Handles guest feedback efficiently.
• Employs discipline as required utilizing consistency, fairness and respect within the framework ...