Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service
Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
Work with internal teams to troubleshoot issues that impact respondent experiences
Escalate complex issues appropriately and follow up to ensure timely resolution
Learn and stay up-to-date on Sago’s technologies and procedures
Follow appropriate communication procedures, guidelines, and policies
Other duties as assigned
Requirements
Education:
High School diploma/GED required
Experience in market research a plus.
Experience with customer service ticketing software a plus
Proficiency in additional languages ( French, Spanish) is required for handling region-...
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