This position will be expected to report On-Site, 5 days a week to our Memphis office (4242 Swinnea Road, Memphis, TN 38118). There is the potential for this position to move into a Hybrid schedule after a probationary period. 

Mission:
To support parcel delivery operations across the U.S., Canada, and Puerto Rico by monitoring transport lead times, communicating with carriers and field teams, and ensuring efficient resolution of delivery and return issues.

Scope:
This position reports to the Logistics Manager, North America, and collaborates with internal departments, field representatives, and external logistics partners (UPS, FedEx, Purolator and 3PL).

Role Expectations:

Parcel Monitoring and Coordination: