Main Purpose and Function

As a team member of Parking Operations & Enforcement, the Parking Enforcement Customer Service Representative serves as the City's primary point of contact for citizens who require customer service and information on the City's parking programs, parking-related bylaws, enforcement requests and the City's bylaw adjudication system, including the payment and dispute processes.

As a Council-designated Screening Officer I, the Parking Enforcement Customer Service Representative will objectively and impartially review, all tickets/disputes from citizens and either confirm or cancel the ticket. Parking Ticket Enquiry operates Monday to Friday within the hours of 7:00am - 7:00pm with the possibility of occasional weekend shifts. This role requires strong availability and flexibility. Please note that this is an auxiliary position and hours of work will be based on operational needs.

Specific Duties and Responsibilities