Become a key player as a part-time bilingual customer support agent! Provide high-quality service in French and English while enhancing the online shopping experience.
This role requires proactive engagement throughout the customer’s purchasing journey, from advice before ordering to follow-ups after delivery. Seeking individuals with call center experience who can adeptly manage complaints and provide technical assistance, turning challenges into opportunities for better relationships. Work collaboratively with teams to improve the online shopping process continually.
Key Responsibilities:
• Assist customers before, during, and after purchase
• Respond to inquiries in French and English
• Handle complaints with empathy and resolve issues
• Track orders and interact with logistics services
• Promote and explain the loyalty program benefits
Requirements:
• Bilingual in English and French, fluent in writing and speaking
• Call center experience is essential<...