PURPOSE

This position is responsible for providing end user and systems/solutions support for the City of Brooks. These products and services include PC and mobile devices, desktop application software, peripheral devices and others.

The Business Applications Support Specialist provides first-level contact and problem resolution for all users with hardware, software and application problems. This position will constantly seek ways to improve their experience and keep us competitive, protected and connected.

ROLES AND RESPONSIBILITIES

1. Supports all desktop and laptop systems, accurately troubleshoots, diagnoses and corrects problems that occur; provides follow-up to clients until problem is resolved;
2. Troubleshoot and resolve application‑related issues; escalate to vendors as required;
3. Support departmental workflows and reporting processes;
4. Maintains active directory users, email and computer accounts;
5. Provides...