Job Summary
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The Front Office Representative is responsible for, answering customers’ questions by different communication channel as phone or e-mail, resolve customer complaints and managing order releases. The Front Office Representative helps drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer service across the designated area. Oversees Order release through tasks created because of data or stock management.
• Use root-cause analysis to understand key drivers of complaints in support of continuous improvement.
• Display a customer-centric attitude and maintain strong customer relationships, specifically:
• Identify and implement ways to better meet customer needs and provide superior customer service.
Ensure clean and accu...