Join TownePlace Suites by Marriott Ottawa Kanata as a part-time Guest Service Agent, where your creativity and exceptional customer service will shine every weekend. Help elevate guest experiences with friendly service and professionalism.
As a Guest Service Agent, you will report to the Front Office Manager while actively welcoming guests during check-in and check-out procedures. You'll create and manage reservations, handle inquiries, and resolve complaints to ensure guest satisfaction. Your role will involve maintaining communication across hotel departments and adhering to established service standards, empowering you to make a mark in the hospitality industry.
Key Responsibilities:
• Greet guests warmly upon arrival and departure
• Create and cancel reservations efficiently
• Manage front desk communications effectively
• Handle guest inquiries regarding services and local attractions
• Resolve complaints and ensure guest satisfaction
Requirements:
• Hi...