About ModernEdge ModernEdge is a fast-growing startup helping small and medium-sized service businesses scale with AI-powered lead generation. We work with hundreds of trade and local service businesses across the U.S., including HVAC, roofing, plumbing, electrical, and commercial cleaning.
Role Summary
We're hiring a Virtual Assistant & Customer Success Representative who is personable, organized, and sales-savvy. You'll manage customer communications, respond to inquiries, follow up with warm leads, and help close deals, all while keeping operations running smoothly behind the scenes.
Responsibilities
Respond to customer inquiries professionally over email and phone
Manage inboxes and keep communication timely and organized
Call warm leads and guide them toward a decision
Check in with existing customers to ensure satisfaction and retention
Follow up on open opportunities and help close inbound leads
Collect and document customer feedback...