Key Responsibilities:

• Receive and review incoming customer issues (via phone, email, chat, or ticketing system) to determine nature, severity, and impact

• Raise and track tickets with telco service providers for service issues and outages

Qualifications:

• Bachelor's degree in Information Technology or a related field (or equivalent experience)

• Minimum of 1–3 years of experience in customer support, helpdesk, or technical triage roles 

• Strong understanding of SLA structures and prioritization frameworks