Own end‑to‑end operational delivery of Live Content Moderation across assigned vendor partners, ensuring SLA compliance for response time, accuracy, and throughput.
Design and implement vendor operating cadences including partner huddles, weekly business reviews, and monthly strategic planning sessions.
Monitor real‑time moderation queues and escalation pathways; proactively identify and resolve operational bottlenecks, capacity gaps, and quality drift.
Coordinate queue go‑live activities with stakeholders ensuring vendors are capacity‑ready, trained, and reporting is configured prior to launch.