Position Overview
In This Role, Your Responsibilities Will Be:
Respond to customer sales enquiries received via phone, email, or digital channels, ensuring timely, professional, and solution-oriented communication. Qualify enquiries to provide the most appropriate customer solutions while adhering to delegation of authority, export compliance requirements, and business policies. Partner closely with local sales teams to prioritize activities, support proactive selling initiatives, and contribute to key account planning and customer strategies. Identify the most effective replacement part solutions by understanding customer needs and accurately determining correct part numbers. Prepare clear, accurate, and technically sound quotations that highlight customer value and business benefits, keeping sales offices informed throughout the process. Collaborate with internal teams and cross-functional partners to ensure seamless delivery of custom...