Job Classification: Airport Passenger Operations Flight Lead

Reports to: Leadership Team



POSITION PURPOSE

Under immediate supervision, is responsible for ensuring staff is operating according to airline and airport rules and regulations. Greets airline passengers at ticketing for flight check in and gate levels. Performs loading and unloading of passengers and baggage at aircraft. Performs Ground Security Coordinator (GSC) duties. Resolves customer complaints. Position creates and assigns staff duties and holds pre/post flight briefings.





ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assign other agents' duties and tasks for scheduled shifts.

Ability to deal with face-to-face conflict resolution in a calm demeanor.

Assists with mentoring and training with new hires.

Performs/assist with ticketing and passenger check in.

Guide passengers thr...