Job Summary

The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.

Responsibilities

• Answer customer calls regarding client services (Passports and Visas)
• Meet all agent KPI’s including call efficiency, quality, quantity and NPS customer satisfaction scores
• Treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization
• Walk customers through the process and educate them on the requirements
• Educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport
• Resolve customer concerns through a One Call Resolution vision
• Listen carefully to our customers to ensure approp...