Job Description

The Patient Access Representative (Scheduling) is a key member of the Patient Access team at Mackenzie Health, directly contributing to the effective coordination of patient scheduling and registration functions. This role is responsible for accurately transcribing physician orders, scheduling and pre-registering patient appointments, verifying healthcare coverage, and delivering outstanding customer service via phone, email, and online platforms. The representative also plays a crucial role in supporting patient inquiries through our Patient Scheduling Call Centre, serving as the first point of contact to ensure timely, accurate, and compassionate service.

Upon successful completion of training and performance evaluation (typically within 6 months), the position offers flexibility with both in-office and remote work arrangements.

Contribute to safe, quality care by: