Summary

Under the supervision of the Patient Account Resolution and Collections Manager, the Patient Account Resolution Representative serves as a primary point of contact for resolving patient accounts, with a strong focus on self-pay billing. This role involves identifying, researching, and resolving a wide range of sensitive customer inquiries and issues. Responsibilities include but are not limited to: handling routine Good Faith Estimates, addressing bankruptcy-related accounts, responding to standard inquiries from CHMG practices and hospital departments, handling insurance-related issues, processing legal and bad debt requests and related follow-up, setting up patient payment plans, processing patient payments and reconciling the daily cash bag, processing accounts for deceased patients. The representative plays a key role in ensuring a positive financial experience for patients while supporting the hospital’s revenue cycle operations.

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