Responsibilities

• Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
• Provide hospital information and answer patient queries.
• Complaints are addressed and forwarded to the assigned team timely and in a professional manner, fair, courteous and respectful of privacy, to identify problems and continuously improve the department's services.
• Manage VIP patients accordingly.
• Ensure patients have an overall good patient experience.
• Liaison between departments when required.
• Manage the reception and waiting areas.
• Handle telephone enquiries and direct queries accordingly.
• Work according to the scheduling of the department to ensure operational coverage.
• Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.
• Support marketing events, being a point of contac...