Position Summary

We are looking for Patient Advocates to join our team in Bogota. Candidates should have experience in healthcare operations and be able to support patients and providers within a medical record workflow environment. Success requires knowledge of healthcare workflows, written communication skills, familiarity with insurance, experience coordinating with pharmacies, and the ability to operate independently in a highly dynamic telehealth environment.

2+ years of BPO experience supporting patients or medical operations is required. Candidates must have professional experience in healthcare environments like telehealth, pharmacy operations, or provider practices.

Responsibilities

• Insurance Administration: Administer comprehensive insurance tasks, including eligibility verification, benefits investigation, prior authorization, coverage determination, and patient cost‑sharing to ensure timely patient access to care.