About the Company

At Understood Care, our mission is to help Medicare patients more easily navigate the healthcare system by providing access to tools, resources, and member-support services through our technology platform.

Responsibilities

• Serve as a member-facing contact after a member’s intake appointment
• Help members understand how to access healthcare services, find providers, and schedule appointments
• Assist members with navigation issues such as online portals, referrals, and application forms
• Use platform information to identify practical support needs and social determinants of health resources
• Coordinate with clinical professionals while providing only non-clinical navigation support
• Document member interactions and support activities through the platform

Requirements

• 3+ years of experience in healthcare support, social services, benefits navigation, or care coordinati...