Employment Type:

Shift:

Description:

Job Title: Patient Advocate

Employment Type: Full-time

Shift: Day
Location: Silver Spring

Position Purpose

An integral member of the hospital-wide service quality improvement program which addresses the needs of the hospital’s internal and external customers. Serves as a liaison between patients and visitors and St Mary Medical Center leadership, functioning as the face of SMMC’s Service Recovery in the moment and in coordinating appropriate and timely follow-up from individual department leaders with a single organizational reply. Assists leadership with identification and investigation of service quality issues. Responsible for the day-to-day support of the organization's goal to create a culture of exceptional service. Responds to and manages complaints/concerns and written grievances regarding care e...