La position

Job position: Patient Care Advisor

Area: GCS - Global Customer Support

Department: GPC - Global Patient Care

Reports to: GPC Team Manager or Other Leader

Mission:

The mission of the Patient Care Advisor is to deliver a seamless, positive experience for customers across multiple communication channels. Dedicated to efficiently resolving service requests and incidents, the Patient Care Advisor ensures proper classification, assignment, tracking, documentation, and follow‑up to guarantee a satisfactory resolution by driving customer satisfaction through key performance indicators. The Patient Care Advisor offers robust technical and patient‑centered guidance, manages adverse events and product complaints with high‑quality customer service and support, and adheres to organizational, client, training and regulatory guidelines. Committed to continuous development through necessary training, tools, and resources, the adviso...