About Winona

Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world‑class care via a fully vertically integrated business model.

About the role

Winona is seeking a full‑time, remote Patient Care Representative to be the frontline of our customer experience. In this vital role, you'll act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging issues for Winona's customers.

Seniority Level: Entry‑Mid Level

Responsibilities

• Answering patient inquiries about Winona’s products and services through text message, email and phone calls.
• Making inbound and outbound calls to answer questi...