Overview

The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.

Responsibilities

Handling Patient or Customer Inquiries or Concerns:

• Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner.
• Answer inquiries from patients, customers and other persons regarding clinic products and services in an efficient manner.
• Answer telephone calls promptly and efficiently following telephone handling standards of the Company.
• Handle inquiries over the telephone and screen or direct calls when necessary.
• Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department.
• Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physician’s Assistant...