Take care of the patients from the time they call till they finish their medical checkup and go back.
Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education.
Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
Visit inpatient ward patients on daily basis.
Should be capable of solving problems, effective communication strategies and conflict resolution.
Communicate all information to front office personnel and Physicians regarding Patient.
Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
Provide information to ass...
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