Purpose:

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The Patient & Family Concierge, Senior plays a key role in delivering an exceptional experience for patients, families, and visitors throughout their hospital stay. This position provides compassionate, service-focused support across a variety of hospital departments and functions, adapting to changing operational needs. Responsibilities may include patient and visitor wayfinding, environmental services, dietary support, patient transportation, supply and equipment management, administrative support, and telehealth coordination.

The primary goal of the Patient & Family Concierge, Senior is to ensure a positive experience from first impression through discharge by promoting patient satisfaction, supporting quality care, and exemplifying UPMC's values and service standards.

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