Enhance care quality as a Patient Relations Specialist with Oak Valley Health. This role focuses on conflict resolution and improving patient relationships through effective communication.
As a Patient Relations Specialist, you will mediate concerns from patients and families, ensuring high-quality care. With your extensive hospital experience, you'll train staff on effective interactions, analyze feedback, and prepare detailed responses. Your empathetic nature will be key in connecting patients with health care teams.
Key Responsibilities:
• Manage intake of patient feedback through various channels
• Coordinate the review and resolution of patient complaints
• Mentor staff on effective patient interaction techniques
• Analyze feedback data and recommend actionable improvements
• Lead family meetings for enhanced care coordination
Requirements:
• Degree in a health-related field; Master's preferred
• Minimum 5 years of hospital-related experience
• Str...