*_JOB DETAILS_*
*Department:*Patient Relations
*FTE:*1.00 (80 hours per pay period)
*Workdays:*Monday - Friday
*Shift(s):*Days
*Shift Length:*8 hours
*Location:*In-Person
*Purpose of this position:*Using the principles of Patient and Family Centered Care as the foundation for all work performed and excellent customer service as the driver, perform advocacy role for all HCMC patients and visitors by serving as liaison between patient/visitor and medical center staff when there is a complaint, concern, issue or grievance. Actively listen to patients/visitor concerns, complaints, issues and grievances to achieve satisfactory response/resolution at point of contact. If responding/resolving is not possible at point of contact, accurately present point of view of patient/visitor to appropriate hospital staff through verbal and written communication. Proactively facilitate resolution to patient/visitor concerns, complaints, issues and grievance by working with and assisti...