Are you someone who thrives in a fast-paced environment and enjoys helping others? We’re looking for a Patient Services Representative who brings compassion, strong communication skills, and a commitment to excellent service in every interaction.
Job Duties

+ Answering a high volume of inbound calls (60–80 calls per day) from patients, vendors, insurance companies, and medical facilities

+ Delivering exceptional customer service by warmly greeting callers, actively listening, assisting with inquiries, and closing each interaction professionally

+ Scheduling, rescheduling, and canceling patient appointments via phone, SMS, and patient portal messages

+ Screening and routing calls appropriately to ensure patients are directed to the right departments

+ Accurately registering patients and managing appointment scheduling and follow-ups in the EMR system

+ Taking clear, detailed messages and documenting them using internal communicati...