The Patient Services Operator at MD Anderson Cancer Center provides prompt, courteous, and accurate information to callers using institutional systems such as computer telephony software, patient care management databases, and other communication platforms. This role is essential in directing callers to the appropriate destination, supporting paging operations, managing code calls, and delivering exceptional service in a high volume, fast paced environment.
The ideal candidate will have a high school diploma or equivalent, two years of customer service experience, and preferably experience in a healthcare call center. Associate level education and bilingual skills in Spanish are preferred. The ideal candidate must also be available to work 2:00PM - 11:00PM, Saturday through Wednesday, and off every Thursday and Friday. This position operates in a hybrid model, but the first 3-4 months are onsite, including 3 weeks of classroom training and 2 weeks of call based training. Remote work...