UPMC Western Behavioral Health at Mon Yough in McKeesport is in search of a Patient Services Representative to join our team. As Patient Service Representative, you will be responsible for patient check in, insurance verification, scheduling of patients as well as new patient paperwork.

This position will work a Monday through Thursday 8:30am to 5pm, Friday 7:30am to 4pm.

Responsibilities:

+ Warmly greet all patients
+ Assist with self‑arrival technology or perform check‑in based on preference
+ Collect copayments and other required payments at service time
+ Confirm or update patient information during checkout
+ Schedule follow‑up appointments and connect patients to ancillary services
+ Provide clear guidance to help patients navigate the healthcare system
+ Follow up on unresolved patient questions to ensure continuity of care
+ Apply service‑recovery principles when care does not meet expectations
+ Register patients in biometrics...