UPMC Shadyside Arthritis and Lupus Center for Excellence is hiring a full-time Patient Services Representative to join their team. In this position you will work Monday-Friday from 8:00am-4:30pm answering telephones, scheduling appointments, greeting patients, and collecting copays among other duties.

Responsibilities:

+ Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
+ Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
+ Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
+ Schedule or connect patient to resources to schedule for ancillary services at checkout
+ Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to r...