Job Title: Patient Support Representative (US Healthcare Market)
Gender: Prefer Female
Tekboox is urgently hiring Patient Support Representative for the US Healthcare Market. This role is ideal for professionals with healthcare knowledge and strong English communication skills who are comfortable working night shifts.
Key Responsibilities
Handle inbound and outbound calls, emails, and chats from US-based patients
Assist patients with appointment scheduling, confirmations, and follow-ups
Verify patient demographics and insurance information accurately
Guide patients regarding treatment processes, billing inquiries, and coverage details
Coordinate with healthcare providers, billing teams, and internal departments
Maintain accurate and up-to-date records in CRM/EHR systems
Ensure compliance with HIPAA and US healthcare regulations
Deliver empathetic, professional, and solution-oriented patient support
Required Qualifications
1–2 years of...