Process, verify, and monitor player deposits and withdrawals via e-wallets (e.g. GCash, Maya), bank transfers, OTC channels, and PSPs.
Ensure payment account details match registered player information to prevent third‑party usage.
Perform daily reconciliation of payment provider reports vs. internal system transactions.
Investigate and resolve transaction mismatches or discrepancies in coordination with Finance teams and PSPs.
Support resolution of failed, delayed, or disputed transactions with payment providers or banks.
Fraud Monitoring and Investigations
Monitor payment and player activity for suspicious behaviors, including: Third‑party usage (different depositor name vs. registered player); abnormal or rapid deposit/withdrawal p...
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