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Job Description
What is the Opportunity?The Senior Resolution Officer responsible for problem identification and resolution. This includes but is not limited to North America Region payments, supporting partners/business units. Acts as subject matter expert of payments, identifying continuous improvement opportunities, developing action plans and solutions.What will you do?Ensure payments are correctly documented
Review payment instructions are accurate
Complete review and approval of payment transactions
Oversee cheque printing and mailing
Manage cheque, EFT and wire refunds
Manage received cheques for deposit, investigating origin for correct allocation
Investigate and reconcile payment outages
Collaborate with Reconciliation Team to track and clear issues including aging
Deliver high quality service to RBC partners, includ...